Reference

Terms & Conditions for Your dewa138 Account

dewa138 Terms & Conditions set the rules for opening an account, entering the lobby and using wallet methods such as DANA, OVO, GoPay and QRIS.

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dewa138 Terms & Conditions for Your dewa138 Account
TERMS ASSISTANCE

Get Help With a Policy Question

A clear contact path helps when a clause affects your account or wallet status.

Account access Tell us if phone verification, a password step or a device session prevents you…
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment…
Policy contact If you want a clause explained or believe a policy entry needs correction, quote…
ACCOUNT SAFEGUARDS

How We Apply These Account Rules

We apply the Terms & Conditions through practical account controls rather than vague statements. Phone verification helps connect the account to the person requesting access, while payment references help us trace wallet…

Data handling

We use account details, verification results and transaction references to operate the account and address policy requests. Our Terms & Conditions describe the purposes connected to access, payment checks and service records.

Cookies

Cookies and similar session tools can remember login state and help connect your browser to the correct account. You can review browser controls, while some access functions may not work as intended when session storage is blocked.

Account security

Keep your phone, password and active device session private. We do not ask you to share a one-time verification code with another person, and you should sign out on a shared device after checking your account.

Record retention

Account and payment records may be retained for the periods required by the Terms & Conditions or applicable local law. A request to remove or correct data may need identity and account checks first.

Change requests

To request a correction, explain which account detail or policy application is affected and provide the registered phone number. We may ask for additional confirmation before changing records linked to DANA, QRIS or bank transfer activity.

Policy updates

When our Terms & Conditions change, the updated wording becomes the reference for future account activity where local law permits. Check the policy page before using the account after a material change.

Terms & Conditions Questions Answered

These questions focus on the account and policy points Indonesian customers usually check before opening access. Each answer refers back to the Terms & Conditions rather than describing unrelated lobby features. If your situation involves a specific phone verification step, wallet reference or device session, include those details in your contact request so we can assess the correct clause.

They describe account eligibility, phone verification, wallet and bank-transfer records, device access, withdrawals, technical interruptions, data handling and policy changes. Read them before opening an account so you know which rules apply where local law permits.

Account eligibility depends on local law. If access is permitted in your location, follow the account form, use accurate details and complete the requested phone verification before entering the lobby. We may restrict access when a legal or policy condition is not met.

Yes. The policy covers payment records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps. Use payment details that match your account and keep the reference available if a wallet status or transaction record needs checking.

We use account, verification and transaction details for access control, payment checks, support requests and records described in the Terms & Conditions. You may ask us to explain, correct or assess a data matter after confirming the account involved.

A new device can require another login or phone verification step, depending on the session and account controls. Protect your credentials, avoid shared-device sessions and log out after use. Device access remains subject to the current Terms & Conditions.

Send the registered phone number, the relevant transaction or account reference and the clause you want clarified. Explain the outcome you are requesting. We will review the matter against the current policy and local-law requirements where access is permitted.

We may update the policy when operational or legal requirements change. The revised wording is the reference for future activity where local law permits. Check this page before using your account after a material update, especially if a clause affects access or payments.

Related Pages

dewa138 Indonesia Access guide Account information FAQ About Us